Welcome to JUSTEES CO FAQ's page. We're here to provide you with all the information you need to have a seamless and enjoyable shopping experience. If you have any additional questions that aren't addressed here, please don't hesitate to contact our customer support team at
support@justeesco.com.
Shipping times may vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 2-5 business days, then standard shipping usually takes 5-7 business days after orders have been processed. Expedited shipping can take 3-5 business days after orders have been processed. You will receive a tracking number once your order is shipped for easy
monitoring.
JUSTEES CO wants to make your shopping experience exceptional, therefore we will cover the cost of standard shipping.
*PLEASE NOTE:
1. Delivery times may vary during sale or peak periods due to high order volumes.
2. Your total shipping charges (for Express shipping only) will automatically compute during
checkout prior to the completion of your order.
3. For all orders, standard shipping is offered for free.
4. Most orders begin processing as soon as your online purchase is completed and we accept your
order accordingly.
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary based on the destination.
To ensure a quick delivery, please review your shipping address carefully before completing your order. If you need to make changes, contact our customer support team immediately.
Please note that we cannot guarantee address changes after an order is placed.
We offer a hassle-free return policy within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please refer to our Return and Refund Policy for detailed information on the return process.
Refunds are processed within 28 days. Our team analyses all return enquiries to confirm that they meet the requirements of our Return and Exchange Policy. After that, it usually takes 1-2 days to make the refund to your account. Some banks and credit card providers may take a little longer to apply the credit to your account.
We understand that errors can occur. Our automated fulfillment process is designed for swift packing and shipping. This means we have a narrow window to accommodate order modifications. While our capacity to adjust orders is quite restricted, if you require alterations after placing your order, kindly get in touch with us promptly.
Please be aware that once your order is shipped, adjustments cannot be made.
For further details, refer to our Return and Refund Policy, or feel free to reach out if you have any inquiries.
To initiate a return, contact our customer support team at support@justeesco.com. They will guide you through the process and provide return instructions or you can review our Return and Refund Policy.
We accept major credit cards, debit cards, PayPal, and other secure online payment methods. Your payment information is encrypted and kept confidential.
Yes, our prices are displayed in the currency of your choice. Currency conversion rates may apply if you're ordering from a different country.
Yes, we offer occasional discounts, promotions, and promo codes. Sign up for our newsletter to stay updated on our latest offers Newsletter.
Absolutely. We prioritise the security of your personal and payment information. Our website uses industry-standard encryption to protect your data.
We use your personal information solely for order processing, communication, and providing you with the best shopping experience. For more details, please review our Privacy Policy.
Simply browse our products, select your preferred items, add them to your cart, and proceed to checkout. Follow the prompts to complete your order.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbours’ in case the courier left the package with them.
Tip: Package theft is on the rise — If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbours’, get in touch with us at support@justeesco.com with your order number.
We’re so sorry if the product you ordered was incorrect or damaged. To help us resolve this for you quickly, please email us at support@justeesco.com as soon as possible with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. For more details, please review our Return and Refund Policy.
We provide care instructions on each product page to help you maintain the quality of your garments. Proper care ensures that your clothing lasts longer and looks its best.
Sometimes, there might be a vinegary smell on the garments you receive. The odour you smell is just temporary. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
Check out our Size Guide for detailed measurements and guidance on finding the right size for each product. If you're still unsure, our customer support team is here to help.
Yes, we offer electronic gift cards that make for the perfect gift. You can purchase them on our website and send them directly to the recipient's email.
To redeem a gift card, simply enter the unique code provided during the checkout process. The card's value will be applied to your purchase.
We're committed to promoting sustainable and ethical practices. Our designs are printed using non-toxic vegan inks that ensure the garments are safe for adults and children. Our designs are printed with machines that are energy-efficient, produce zero wastewater, and are a sustainable choice.
We value your feedback! You can leave a review on our website by navigating to the product page of the item you purchased and clicking on the "Write a Review" button.
Your reviews help us understand what you love and how we can improve. They also assist other shoppers in making informed decisions.
Contact Us
If you have any other questions or concerns, please don't hesitate to reach out to our customer support team:
We're here to assist you and ensure your shopping experience with JUSTEES CO is exceptional!